Rapid City call center to close

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More than 450 Rapid City workers face layoffs after a mortgage lending firm announced plans to close its call center in the city. Ditech Financial LLC confirmed that the company will shutter the Rapid City mortgage and financial call center in November 2019 when its lease expires. Rapid City Mayor Steve Allender says the closure was expected, but remains bad news for the company’s employees and the city. Ditech was founded in 1995 as one of the first online mortgage lenders. It has 7,000 employees in North America with headquarters in St. Paul, Minnesota and Fort Washington, Pennsylvania. The announcement continues a statewide trend of call center job cuts. Sioux Falls has lost more than 1,000 call center jobs in the last three years.